News And Events

Toyota Files Voluntary Safety Recall For Occurrence Of Sticking Accelerator Pedal On Select Toyota Division Vehicles

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Frequently Asked Questions for the Sticking Accelerator Pedal Recall

Frequently Asked Questions for the Sticking Accelerator Pedal Recall Q: What is the condition that has prompted Toyota to take this action? A: Our customer safety and confidence in our vehicles is our first priority. The condition is rare, but can occur when the pedal mechanism becomes worn and,in certain conditions, the accelerator pedal may become harder to depress,slower to return or, in the worst case, stuck in a partially depressed position. Q: What is the likelihood that my vehicle will experience this condition? A: Our customer safety and confidence in our vehicles is our first priority. The incidence of this condition is rare but can occur when the pedal mechanism becomes worn gradually over time and, in certain conditions, the accelerator pedal may become harder to depress, slower to return or, in the worst case, stuck in a partially depressed position. Q: What should I do if I believe my vehicle is affected by this condition?, i.e. I have noticed that my accelerator pedal is hard to depress, slow to return or is unsmooth during operation. A: The vehicle should be driven to the nearest safe location, the engine shut off and a Toyota dealer contacted for assistance. Although the accelerator pedal action may return to normal, no further attempt to drive the vehicle should be made. Our customer safety and confidence in our vehicles is our first priority. Toyota owners may also? contact their Toyota dealership who can determine if their vehicle falls within the affected model range for this specific condition and where appropriate provide additional assistance? visit www.toyota.ca for more information? contact Toyota?s Customer Interaction Centre at 1-888-TOYOTA-8 (1-888- 869-6828) Q: What if you experience a sticking accelerator pedal while driving? A: Our customer safety and confidence in our vehicles is our first priority. The vehicle can be controlled with firm and steady application of the brakes. The brakes should not be pumped repeatedly because it could deplete vacuum assist, requiring stronger brake pedal pressure. This action should bring your vehicle to a stop. The vehicle should be driven to the nearest safe location, the engine shut off and a Toyota dealer contacted for assistance. You can also shift the transmission gear selector to the Neutral (N) position and use the brakes to make a controlled stop at the side of the road and turn off the engine. If unable to put the vehicle in Neutral, turn the engine OFF or to ACC. This will not cause loss of steering or braking control, but the power assist to these systems will be lost.

Toyota voted most trusted brand by Canadians in Reader's Digest survey

(Toronto, ON) - Trust. It's something Toyota Canada works very hard to earn from its customers. That's why Toyota is proud to be voted Canada's Most Trusted Brand in two categories - Passenger Car Manufacturer and SUV Manufacturer - in a national study commissioned by Reader's Digest.

"This is a remarkable honour and we're humbled to accept these important endorsements from Canadians," noted Stephen Beatty, Managing Director of Toyota Canada Inc. "At Toyota, we know that trust is something you have to earn - and keep. From proven environmental innovations that mean savings at the pump, to quality manufacturing that means fewer repair bills, to industry leading resale values when drivers are ready to move on to their next Toyota, Canadians trust Toyota to deliver real value."

Reader's Digest Canada commissioned Harris/Decima to conduct a research study into Canada's most trusted brands as part of a Reader's Digest global initiative. The results are reported in the June 2009 issues of Reader's Digest and Selection du Reader's Digest magazines.

"We'd like to thank Reader's Digest and Selection du Reader's Digest for these awards, as well as the many Canadian drivers who have voted Toyota as one of their most trusted brands," Mr. Beatty continued. "We continue to work hard to earn that trust, with a commitment to building Canada's most popular Toyota models right here in Canada, and a philosophy of continuous improvement and a desire to make things better for our customers and our communities."

Toyota offers Canadians real value and peace of mind, by building and selling a full range of high-quality, reliable and fuel-efficient passenger cars, trucks and SUVs.

Source: Reader's Digest, May 2009